Canon Camera Connect Not Working After Update

Canon Camera Connect updates and iOS updates both have a history of breaking camera connections. If the app was working fine before an update and now it won’t connect, crashes, or shows errors, here’s how to fix it.

After a Canon Camera Connect update

The app won’t connect to your camera

The most common post-update issue. The app opens but can’t find or connect to the camera.

1. Reset the connection from scratch. In Canon Camera Connect, delete your camera. On your camera, go to the wireless menu and clear the smartphone connection settings. Then set up the pairing again from the beginning.

2. Check your camera’s nickname. Recent Camera Connect updates are strict about camera names. If you renamed your camera to something custom, try resetting it to the default name. On most Canon cameras: Menu → Network/Wireless → Camera nickname → Reset to default.

3. Forget the WiFi network. On your iPhone, go to Settings → Wi-Fi, find the camera’s network, tap (i), and Forget This Network. Then reconnect.

4. Forget the Bluetooth pairing. Go to Settings → Bluetooth, find the camera, tap (i), and Forget This Device.

The app signed you out

Canon Camera Connect sometimes signs you out after an update. If it won’t accept your password, reset it at image.canon. If you’re getting error 403, see our error 403 guide.

The app crashes on launch

1. Force-quit the app (swipe up from the app switcher).
2. If it still crashes, delete and reinstall from the App Store.
3. You’ll need to sign in again and re-pair your camera.

After an iOS update

iOS updates (especially major versions like iOS 17 → 18) frequently break Canon Camera Connect compatibility.

Bluetooth stops working

iOS updates can silently revoke Bluetooth permissions for apps.

1. Go to Settings → Privacy & Security → Bluetooth.
2. Find Canon Camera Connect and make sure it’s enabled.
3. If it’s not listed, delete and reinstall the app — this triggers a fresh permission request.

WiFi connections become unstable

New iOS versions sometimes change how WiFi networks without internet are handled, which directly affects camera connections.

1. Reset Network Settings: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. This clears all saved WiFi passwords and Bluetooth pairings, but often fixes post-update connectivity issues.
2. After the reset, re-pair your camera from scratch.

Camera Connect isn’t compatible yet

After a major iOS release, Canon may take weeks or months to release a compatible Camera Connect update. Check the App Store listing for version notes.

General fix: full connection reset

If nothing else works, the nuclear option usually resolves post-update issues:

1. On your iPhone:
   • Delete Canon Camera Connect.
   • Go to Settings → Bluetooth → Forget the camera.
   • Go to Settings → Wi-Fi → Forget the camera’s WiFi network.
2. On your camera:
   • Clear all wireless/network connection settings (reset to defaults).
3. Start fresh:
   • Reinstall Canon Camera Connect.
   • Sign in.
   • Pair the camera from the beginning.

Tired of the update cycle?

Every major Canon Camera Connect update and iOS update risks breaking your setup. If you’d rather not deal with the re-pairing routine, Shutter+ is a Canon remote app that handles connection management more gracefully.

Shutter+‘s connection flow — join the camera’s WiFi in iOS Settings, then open the app — is resilient across iOS updates because it relies on standard iOS WiFi behavior rather than complex app-managed handoffs.

Try Shutter+ free for 7 days.