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Frequently Asked Questions
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customer support
team.
The app doesn’t connect to the camera.
Does the app use Bluetooth or Wi-Fi? Can I use it off grid?
Can I transfer photos?
The app is showing an error: “Please upgrade Smart Remote Control”. Exposure controls don’t work.
I cannot control focus from the app
Exposure controls disappear when focusing.
My camera is shooting JPEG. How do I switch to RAW?
I have a feature request/feedback.
Is it a subscription or a one-time purchase?
I want a refund.
I love the app. I want to help.