Connection Stuck on “Initializing”

The app connects to the camera’s Wi-Fi but stays on “Initializing” and never reaches the remote control screen.

Causes

• A VPN or firewall app on your iPhone is intercepting local network traffic between the phone and camera.
• Another device is already connected to the camera’s Wi-Fi (most cameras allow only one client).

Fixes

1. Disable VPN apps. VPNs can intercept the local network traffic Shutter uses to communicate with the camera.
2. Disable firewall or network monitoring apps.
3. Disconnect other devices from the camera’s Wi-Fi.
4. Restart your iPhone to clear network state, then try again.